ILT/VILT Samples

Problem to Solve: This virtual instructor-led course was designed and developed to increase compliance of move-out procedures among management employees. Last month, incidents of residents moving out of Home Apartments’ complexes increased by 15% and resident satisfaction of the move-out process decreased by 20%. The stated reason for resident dissatisfaction was the organization of the move-out process. This does not reflect our standards as a company.

Solution: The purpose of this training is to ensure our management employees follow the proper protocols through the resident voluntary move-out process.  It is the goal of this training to improve management employee adherence to the move-out procedure and consequently increase resident satisfaction in the case they do experience the move-out process. As a result of this training, all management employees will consistently adhere to Home Apartments policies.

Highlights: This course includes activities, interactions, and evaluations.

Tools Used: Microsoft PowerPoint, Microsoft Word, Articulate Storyline 360, and Canva

Additional Deliverables: Design Document, Articulate Storyline 360 Quiz, and Facilitator's Guide [Participant's Guide and Vyond videos in progress]